【百年教育职业培训中心】空中乘务情境会话（双语教学）-章节资料考试资料-江苏工程职业技术学院 (2)
来源:2022-06-27 07:32:49 时间:百年教育职业培训中心
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10 随堂测试
1、【多选题】How to greet passengers during boarding service?
A、Welcome abroad.
B、Welcome to the flight.
C、Welcome to Air China.
D、See you.
2、【判断题】（中译英）您的座位在机舱前部。Your seat is in the rear of the cabin.
A、正确
B、错误
3、【判断题】客舱登机服务中，对于头等舱的旅客，需要直接引导其入座。
A、正确
B、错误
11 随堂测验
1、【单选题】（中译英）能不能麻烦您换个座位？
A、Could you do me a favor?
B、I’m afraid you may have taken a wrong seat.
C、Would you be kind enough to change to another seat?
D、May I see your boarding pass, please?
2、【多选题】How to reply when passengers ask FA to help them with their seat?
A、May I see your boarding pass, please?
B、Could I have a look at your boarding card?
C、Of course.
D、I’m afraid I can't.
3、【判断题】可以将行走障碍旅客安排在应急出口座位。
A、正确
B、错误
11 随堂测验
1、【单选题】多少寸以下的箱子可以携带上飞机？
A、20寸
B、24寸
C、26寸
D、28寸
2、【判断题】Leave the baggage at the vacant seats next to Emergency Exit Seat.
A、正确
B、错误
3、【判断题】Insert the bag under the seat in front of you.
A、正确
B、错误
11 随堂测验
1、【多选题】What information does FA need to get in case passengers lose their belongings?
A、Name
B、Phone number
C、Passport
D、 Everything about the missing luggage
2、【多选题】How to comfort passengers if they get things lost?
A、I 'm sorry to hear that.
B、We will try our best to help you.
C、Thank you very much.
D、I don't know.
3、【多选题】如果旅客的物品可能在飞机上遗失，可以通过哪些方式帮助其寻找？
A、请机长联系地勤人员。
B、机上广播。
C、协助周边寻找。
D、对机上旅客进行搜查。
作业一
测试一
1、【单选题】（中译英）您的座位在机舱后部。
A、Your seat is in the front of the cabin.
B、Your seat is in the rear of the cabin.
C、Your seat is in the middle of the cabin.
D、Your seat number is 28C.
2、【单选题】下列物品，哪个不属于乘务员航前准备的必需品？
A、<img src="http://edu-image.nosdn.127.net/258BAC403D75610AE3B188F87D487C6D.png?imageView&thumbnail=890x0&quality=100" />
B、<img src="http://edu-image.nosdn.127.net/689285BA3F88909B666AF3C9E851138B.png?imageView&thumbnail=890x0&quality=100" />
C、<img src="http://edu-image.nosdn.127.net/B0ECA6238883BD0BB0F6435508B98ABE.png?imageView&thumbnail=890x0&quality=100" />
D、<img src="http://edu-image.nosdn.127.net/46AA36EA004C87C615438AAE6A3D1BA2.png?imageView&thumbnail=890x0&quality=100" />
3、【多选题】How to inform passengers that they’ve taken the wrong seat?
A、I will see if there is any vacant seat.
B、I’m afraid you may have taken a wrong seat.
C、Welcome to the flight.
D、I’m afraid you are in the wrong seat.
4、【多选题】我国四大航空公司的英文分别是？
A、Air China
B、China Eastern
C、China Southern
D、Hainan Airlines
5、【判断题】A blind man can sit at the emergency exit row.
A、正确
B、错误
6、【判断题】Passengers can exchange seats without permission.
A、正确
B、错误
9随堂测验
1、【多选题】What information need we give during the announcement?
A、flight number
B、destination
C、distance
D、time
2、【多选题】What will be most frequently mentioned during safety check announcement?
A、seat belt
B、seat back
C、tray table
D、window shade
3、【判断题】中译英：欢迎乘坐CA1501次航班前往上海。Welcome you aboard flight CA 1501 to Shanghai.
A、正确
B、错误
10 随堂测验
1、【多选题】When to fasten the seat belt?
A、for take-off
B、for landing
C、during air turbulence
D、whenever the Fasten Seat Belt sign is on
2、【判断题】发生紧急状况时，面罩会自动脱落，如果有小孩随行，应当先帮助小孩戴上氧气面罩，然后再自己戴。
A、正确
B、错误
3、【判断题】How to put on the life vest? slip it over the head；fasten the buckles；pull the straps tight around the waist
A、正确
B、错误
8 随堂测验
1、【多选题】How to properly ask passengers to turn off mobile phone for take-off?
A、 Could you please switch off your cell phone?
B、Would you please turn off your mobile phone?
C、Smoking is not allowed.
D、Remote-controlled equipment is prohibited.
2、【多选题】What devices are not permitted to use for take-off and landing?
A、mobile phone
B、 radios
C、laptop computer
D、remote-controlled equipment
3、【判断题】飞机起飞时可以使用充电宝给手机充电。
A、正确
B、错误
7 随堂测验
1、【判断题】Smoking is permitted in the lavatory.
A、正确
B、错误
2、【判断题】The passenger could put the baggage under the seat.
A、正确
B、错误
3、【判断题】There’s no need to return the seat back to the upright position before take-off.
A、正确
B、错误
作业二
测试二
1、【多选题】When to fasten the seat belt?
A、for take-off
B、for landing
C、during air turbulence
D、whenever the Fasten Seat Belt sign is on
2、【多选题】What will be most frequently mentioned during safety check announcement?
A、seat belt
B、seat back
C、tray table
D、window shade
3、【多选题】 What information need we give during the announcement?
A、 flight number
B、destination
C、distance
D、time
4、【判断题】飞机起飞时可以使用充电宝给手机充电。
A、正确
B、错误
5、【判断题】Smoking is permitted in the lavatory.
A、正确
B、错误
6、【判断题】There’s no need to return the seat back to the upright position before take-off.
A、正确
B、错误
8随堂测验
1、【单选题】如果需要请求乘务员帮助，应该按什么按钮？
A、阅读灯按钮
B、椅背调节按钮
C、通风口按钮
D、呼唤铃按钮
2、【判断题】For flight safety, do not open the luggage compartment during turbulence.
A、正确
B、错误
3、【判断题】When the seat belt sign turns on, the lavatory can not be used.
A、正确
B、错误
8 随堂测验
1、【单选题】How to reply when the passengers press the call button?
A、What can I do for you?
B、Here you are.
C、 Nice to meet you.
D、Welcome aboard.
2、【多选题】What kind of entertainment will be provided on the plane?
A、 newspapers
B、magazines
C、music
D、video
3、【判断题】（中译英）我们提供多种类型的音乐。We provide several kinds of music.
A、正确
B、错误
8 随堂测验
1、【单选题】What is proper to say in case of serving hot drinks to the passenger?
A、Be careful. It’s hot.
B、What can I do for you?
C、Thank you.
D、Which do you prefer?
2、【单选题】How to reply when the passenger asks whether he could ask for more?
A、Thank you.
B、You could call me if you want to refill it.
C、We will offer meal service.
D、Would you like to have a cup of juice?
3、【判断题】经济舱的酒水可以无限量供应。
A、正确
B、错误
8 随堂测验
1、【单选题】How to reply if the passenger asks for an extra helping?
A、Well. I need to serve all the passengers first.
B、Sure. Here you are.
C、No, you can’t.
D、Definitely not.
2、【单选题】How to reply if the passenger asks for vegetarian food?
A、Enjoy your meal.
B、Have you mentioned your requirement when booking?
C、Definitely not.
D、 I do not know.
3、【多选题】（中译英）请放下小桌板，调直座椅靠背。
A、Please return the seatback to the upright position and lower the tray table.
B、Please put down the tray table and straight up your seat back.
C、We have rice and noodles. Which do you prefer?
D、We are going to provide meal service.
7 随堂测验
1、【单选题】How to reply if the goods the passenger orders is not available?
A、Sorry that we can’t give you any discount.
B、How would you like to pay?
C、I’m afraid that this item is currently sold out.
D、 Which one do you prefer?
2、【多选题】可以通过如下渠道购买免税商品。
A、出入境机场免税店
B、出入境飞机上
C、出入境航班航空公司网上预订
D、美国各大商场
3、【多选题】（中译英）这是找零。
A、Hello, would you like to buy some duty-free goods?
B、What can I do for you?
C、Here is your change.
D、Keep the change.
作业三
测试三
1、【单选题】如果需要请求乘务员帮助，应该按什么按钮？
A、阅读灯按钮
B、椅背调节按钮
C、通风口按钮
D、呼唤铃按钮
2、【单选题】 What is proper to say in case of serving hot drinks to the passenger?
A、Be careful. It’s hot.
B、 What can I do for you?
C、Thank you.
D、Which do you prefer?
3、【单选题】How to reply if the passenger asks for vegetarian food?
A、Enjoy your meal.
B、Have you mentioned your requirement when booking?
C、Definitely not.
D、 I do not know.
4、【单选题】可以通过如下渠道购买免税商品。
A、出入境机场免税店
B、出入境航班机上购买
C、出入境航班航空公司网上预订
D、以上均可以
5、【多选题】What kind of entertainment will be provided on the plane?
A、newspapers
B、 magazines
C、music
D、video
6、【判断题】经济舱的酒水可以无限量供应。
A、正确
B、错误
9 随堂测验
1、【判断题】飞机下降期间，盥洗室停止使用。
A、正确
B、错误
2、【判断题】Before landing, seat backs and tables should be returned to the upright position.
A、正确
B、错误
3、【判断题】Fasten the seat belt while the Fasten Seat Belt Sign is on.
A、正确
B、错误
8 随堂测验
1、【判断题】Passengers can leave valuable belongings and important documents on plane during the stop-over．
A、正确
B、错误
2、【判断题】In case of delay, passengers could ask flight attendant for the information about his or her subsequent flight.
A、正确
B、错误
3、【判断题】经停航班，有可能出现前段航段由A航空公司承运，后续航段由B航空公司承运的情况。
A、正确
B、错误
作业四
测试四
1、【判断题】Passengers can leave valuable belongings and important documents on plane during the stop-over.
A、正确
B、错误
2、【判断题】In case of delay, passengers could ask flight attendant for the information about his or her subsequent flight.
A、正确
B、错误
3、【判断题】经停航班，有可能出现前段航段由A航空公司承运，后续航段由B航空公司承运的情况。
A、正确
B、错误
4、【判断题】飞机下降期间，盥洗室停止使用。
A、正确
B、错误
5、【判断题】Before landing, seat backs and tables should be returned to the upright position.
A、正确
B、错误
6、【判断题】Fasten the seat belt while the Fasten Seat Belt Sign is on.
A、正确
B、错误
8 随堂测验
1、【单选题】怀孕多少周的旅客需要持有医生出具的许可证明？
A、16孕周以上
B、32孕周以上
C、32孕周至35孕周
D、35孕周以上
2、【单选题】（中译英）请问您有医生开具的可以乘坐飞机的证明吗？
A、Please press the call button above your head, if anything we can do for you.
B、Could you take the plane?
C、 Lavatory is over there.
D、Do you have a permit to fly by the doctor?
3、【判断题】乘务员应当建议怀孕旅客饮用冰可乐。
A、正确
B、错误
8 随堂测验
1、【单选题】（英译中）Can I help you with the powdered milk?
A、需要我帮您准备辅食吗？
B、需要帮忙倒水吗？
C、需要帮忙拿纸巾吗？
D、需要我帮您冲泡奶粉吗？
2、【单选题】（英译中）He may feel more comfortable with a pacifier.
A、咬根磨牙棒试试可能会好些。
B、如果吸奶嘴，他可能会舒适些。
C、这是航空公司定制的米糊辅食。
D、您可以去洗手间给宝宝换尿不湿。
3、【判断题】携带婴儿旅客就座后，我们需要为其准备婴儿安全带。
A、正确
B、错误
7 随堂测验
1、【单选题】UM refers to ( ).
A、 unavailable minor
B、unaccompanied man
C、unaccompanied minor
D、unavailable man
2、【多选题】What would be provided for unaccompanied child on the plane?
A、 child packs
B、child meal
C、milk powder
D、pacifier
3、【判断题】无成人陪伴儿童的年龄范围为5-12周岁。
A、正确
B、错误
8 随堂测验
1、【单选题】（中译英）您头顶上方的这个是空调旋钮。
A、The call button is over your head.
B、The lavatory is in the front of the cabin.
C、 On top of your head is the air conditioner knob.
D、On top of your head is reading light.
2、【单选题】（中译英）我们现在进入客舱。请您坐稳扶好。
A、Please hold on. We are descending.
B、We are entering the cabin now. Please hang on to your chair.
C、I’ll take you down after the plane has stopped.
D、 Hold on, please. There is air turbulence.
3、【多选题】对于视觉障碍旅客，我们需要介绍如下设施设备。
A、呼唤铃
B、阅读灯
C、空调旋钮
D、轮椅
7 随堂测验
1、【多选题】（中译英）洗手间在客舱后部。
A、 The lavatory is in the front of the cabin.
B、The toilet is at the back of the cabin.
C、The lavatory is in the rear of the cabin.
D、The toilet is over there.
2、【判断题】通常乘务员需要为老年旅客提供毛毯。
A、正确
B、错误
3、【判断题】如果目的地与客舱内温差较大，飞机下降前乘务员需要提醒并帮助老年旅客增减衣物。
A、正确
B、错误
7 随堂测验
1、【多选题】What if the passengers feel earache?
A、Tell the passenger it is very common during the flight.
B、Advise the passenger to chew gums or swallow.
C、Let the passenger know that it will be better soon.
D、Ask the passenger to walk around.
2、【多选题】What if the passenger is bleeding?
A、Wash the cuts.
B、Wrap up with gauze.
C、Leave the passenger aside.
D、Try to comfort the passenger.
3、【多选题】What if the passenger feels heart uncomfortable?
A、No idea how to deal with it.
B、Ask the passenger whether he or she brings any medicine.
C、Give an announcement to see if there is a doctor on board.
D、Confirm whether the passenger has ever felt heart uncomfortable before.
作业五
测试五
1、【单选题】怀孕多少周的旅客需要持有医生出具的许可证明？
A、16孕周以上
B、32孕周以上
C、32孕周至35孕周
D、 35孕周以上
2、【单选题】UM refers to ( ).
A、unavailable minor
B、unaccompanied man
C、unaccompanied minor
D、unavailable man
3、【多选题】对于视觉障碍旅客，我们需要介绍如下设施设备。
A、呼唤铃
B、阅读灯
C、空调旋钮
D、轮椅
4、【判断题】乘务员应当建议怀孕旅客饮用冰可乐。
A、正确
B、错误
5、【判断题】携带婴儿旅客就座后，我们需要为其准备婴儿安全带。
A、正确
B、错误
6、【判断题】无成人陪伴儿童的年龄范围为5-12周岁。
A、正确
B、错误
8 随堂测验
1、【多选题】What would be provided when the First-class passenger takes aboard?
A、newspaper
B、hot towel
C、slippers
D、nothing needs to offer
2、【多选题】What to confirm before putting the passenger’s coat?
A、Do you have any valuables in your clothes?
B、Are there any valuable items in the pockets that you’d like to keep with you?
C、Nothing to confirm.
D、Would you please make sure there are no valuable items in the pockets?
3、【多选题】头等舱旅客登基后，如何问候？
A、May I introduce myself?
B、I am Helen, the cabin manager of this flight.
C、It’s my pleasure to provide you with cabin service.
D、Wish you a pleasant journey.
14 随堂测验
1、【单选题】（中译英）您好。这是为您准备的酒水单和餐单。
A、Excuse me, here is the wine list and menu for you.
B、May I help you with the table?
C、May I present it to you now?
D、Can I take it away?
2、【多选题】What would be provided for the meal in First Class?
A、 Similar to that in Economy Class.
B、drinks
C、dessert
D、main dish
3、【多选题】How to take the order in First Class?
A、 Here you are.
B、Which one would you like?
C、Enjoy the meal.
D、Which one do you prefer?
7 随堂测验
1、【单选题】（中译英）张先生，请问您觉得我们在本次航班中的服务怎么样？
A、Mr. Zhang, what do you think of our cabin service during the flight?
B、 Mr. Zhang, how do you like it?
C、It’s nice to meet you.
D、Welcome aboard, Mr. Zhang.
2、【单选题】（中译英）请您留下宝贵意见。
A、Thank you very much for your valuable advice.
B、Could you let me know?
C、Would you please give us some valuable suggestions?
D、Could you do me a favor?
3、【单选题】（中译英）飞机马上就要降落了。
A、The plane is descending.
B、We will be taking off.
C、The plane will be delayed for a while.
D、We will be landing in a short while.
作业六
测试六
1、【单选题】（中译英）您好。这是为您准备的酒水单和餐单。
A、Excuse me, here is the wine list and menu for you.
B、May I help you with the table?
C、May I present it to you now?
D、 Can I take it away?
2、【单选题】（中译英）请您留下宝贵意见。
A、 Thank you very much for your valuable advice.
B、Could you let me know?
C、Would you please give us some valuable suggestions?
D、Could you do me a favor?
3、【单选题】（中译英）飞机马上就要降落了。
A、The plane is descending.
B、We will be taking off.
C、The plane will be delayed for a while.
D、We will be landing in a short while.
4、【多选题】What would be provided when the First-class passenger takes aboard? ( )
A、newspaper
B、hot towel
C、slippers
D、nothing needs to offer
5、【多选题】头等舱旅客登基后，如何问候？ ( )
A、 May I introduce myself?
B、 I am Helen, the cabin manager of this flight.
C、 It’s my pleasure to provide you with cabin service.
D、Wish you a pleasant journey.
6、【多选题】What would be provided for the meal in First Class? ( )
A、Similar to that in Economy Class.
B、drinks
C、dessert
D、main dish
10 随堂测验
1、【单选题】How to inform the passenger of the delay in case of air traffic control?
A、We are waiting for air traffic control clearance.
B、The plane will be taking off soon.
C、We are sorry to inform you that we will be delayed.
D、Please remain seated.
2、【单选题】How to properly say sorry and thanks in case of the delay?
A、 We are sorry to inform you that the flight has been cancelled.
B、 It is pitiful that the goods are sold out.
C、We apologize for any inconvenience caused and thank you for your patience and understanding.
D、We are waiting for air traffic control clearance.
3、【多选题】飞机延误的原因可能有( )。
A、天气
B、飞机机械故障
C、空中交通管制行
D、行李装载原因
12 随堂测验
1、【多选题】防冲击姿势，我们可能听到的口号有( )。
A、BRACE FOR IMPACT
B、HEADS DOWN
C、抱紧
D、防撞
2、【判断题】In case of emergency, do not keep anything in the seat-pocket.
A、正确
B、错误
3、【判断题】Cabin service would be suspended during turbulence.
A、正确
B、错误
8 随堂测验
1、【多选题】How to comfort in case that the passenger complains about the delay?
A、We are sorry about that. Thank you for your understanding and cooperation.
B、We didn’t expect to delay, either.
C、You would be informed if we are going to take off.
D、I understand your feeling.
2、【多选题】旅客产生抱怨的常见原因有（）。
A、航班延误
B、座位原因
C、餐食原因
D、行李原因
3、【多选题】当遇到意外情况时，乘务员应当（）。
A、主动解答旅客的疑问或抱怨。
B、安抚客人情绪。
C、必要时主动致歉。
D、在力所能及的范围内帮助客人解决问题。
作业七
测试七
1、【多选题】飞机延误的原因可能有( )。
A、天气
B、飞机机械故障
C、空中交通管制行
D、行李装载原因
2、【多选题】防冲击姿势，我们可能听到的口号有( )。
A、BRACE FOR IMPACT
B、HEADS DOWN
C、抱紧
D、防撞
3、【多选题】旅客产生抱怨的常见原因有（ ）。
A、航班延误
B、座位原因
C、餐食原因
D、行李原因
4、【多选题】当遇到意外情况时，乘务员应当（ ）。
A、主动解答旅客的疑问或抱怨。
B、安抚客人情绪。
C、必要时主动致歉。
D、在力所能及的范围内帮助客人解决问题。
5、【判断题】In case of emergency, do not keep anything in the seat-pocket.
A、正确
B、错误
6、【判断题】Cabin service would be suspended during turbulence.
A、正确
B、错误
期末考试
1、【单选题】“紧急出口旁的座位”的英文是（ ）
A、front row
B、window seat
C、 aisle seat
D、emergency exit seat
2、【单选题】“候机楼”的英文是（ ）
A、control tower
B、 terminal building
C、 domestic arrival hall
D、 international arrival hall
3、【单选题】“oversized baggage”的中文是（ ）
A、 托运行李
B、超规行李
C、延误的行李
D、丢失的行李
4、【单选题】“international passenger”的中文是（ ）
A、国内旅客
B、转机旅客
C、国际旅客
D、过境旅客
5、【单选题】“blind passenger”的中文是（ ）
A、担架旅客
B、轮椅旅客
C、听说障碍旅客
D、视觉障碍旅客
6、【单选题】（中译英）您好，有什么可以为您效劳的？（ ）
A、How are you, Sir?
B、 Hello, may I help you?
C、Wait for a while, please.
D、Nice to meet you.
7、【单选题】（英译中）May I have a look at your boarding pass, please? （ ）
A、请出示您的登机牌。
B、请出示您的身份证。
C、请出示您的护照。
D、请出示您的驾照。
8、【单选题】 What is proper to say in case of serving hot drinks to the passenger? （ ）
A、 Be careful. It’s hot.
B、 What can I do for you?
C、Thank you.
D、Which do you prefer?
9、【单选题】 UM refers to （ ）
A、unavailable minor
B、unaccompanied man
C、unaccompanied minor
D、unavailable man
10、【单选题】How to inform the passenger of the delay in case of bad weather? （ ）
A、 Please fasten your seat belt and refrain from smoking.
B、Our flight will be delayed because of bad weather conditions.
C、The flight has been cancelled.
D、We will be taking off soon.
11、【多选题】How to greet passengers during boarding service? （ ）
A、Welcome abroad.
B、Welcome to the flight.
C、Welcome to Air China.
D、See you.
12、【多选题】 How to comfort passengers if they get things lost? （ ）
A、I 'm sorry to hear that.
B、We will try our best to help you.
C、Thank you very much.
D、I don't know.
13、【多选题】（中译英）请将您的椅背调直，好吗？（ ）
A、Please open the window shade.
B、Would you please return your seat back to the upright position?
C、 Please check that your seat belt is fastened.
D、Please make sure that your seat back is straight up.
14、【多选题】 When to fasten the seat belt? （ ）
A、for take-off
B、for landing
C、during air turbulence
D、whenever the Fasten Seat Belt sign is on
15、【多选题】What if the passengers feel earache? （ ）
A、Tell the passenger it is very common during the flight.
B、Advise the passenger to chew gums or swallow.
C、Let the passenger know that it will be better soon.
D、Ask the passenger to walk around.
16、【判断题】 Smoking is permitted in the lavatory.（ ）
A、正确
B、错误
17、【判断题】The passenger could put the baggage under the seat.（ ）
A、正确
B、错误
18、【判断题】 For flight safety, do not open the luggage compartment during turbulence.（ ）
A、正确
B、错误
19、【判断题】There’s no need to return the seat back to the upright position before take-off.
A、正确
B、错误
20、【判断题】Fasten the seat belt while the Fasten Seat Belt Sign is on.（ ）
A、正确
B、错误
