24春国开电大吉林广播电视大学管理英语3Unit 7 形考成绩单元自测7（10分）参考答案_1

Unit 7 形考成绩_单元自测7（10分）0

Unit 7 形考成绩_单元自测7（10分）0

试卷总分:100 得分:100

一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。渝粤搜题

1. —________________ about it now?

渝粤搜题渝粤题库

—Every time a customer has complained we've followed our store policy and offered them an exchange or a full refund.

A. What's the plan

B. What's be doing

C. What's being done

答案:

2.—What's the latest situation with all these customer complaints we've been receiving?

—___________the quality of the material has not always been up to standard.渝粤题库

A. I believe国开形成性考核答案

B. I'm afraid

C. I think

答案:

国开形成性考核答案

3.Unluckily, some Quality Management System failures _____________ headlines.

A. do make

B. does make

C. do not make渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

答案:

4.Let's go ______ the reports on the latest work.国开搜题

A. over国家开放大学作业答案

B. with

C. to

答案:

5.Our new school building is __________ construction.国开形成性考核答案

A. under

B. in

C. having

答案:

6.二、听力理解

听对话录音，根据对话内容，找出“Column A”中的各方是如何应对产品质量问题的（每题10分）。

音频

国开搜题

操作提示：通过下拉框选择题目的正确答案。渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

　渝粤教育

Column A Column B渝粤题库

1. Customers

2. The store

3. The purchasing department

4. The manager渝粤搜题

5. Frank

(1).渝粤题库，我们的目标是要做全覆盖、全正确的答案搜索服务。

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund渝粤题库

E. Reporting the quality problem to the manager

答案:

(2).

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

答案:

(3).

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

答案:

(4).

A. Trying to understand and solve the problem

B. Talking to the supplier

C. Making complaints to the store

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

答案:

(5).渝粤教育

A. Trying to understand and solve the problem

B. Talking to the supplier渝粤教育

C. Making complaints to the store渝粤教育

D. Offering customers an exchange or a full refund

E. Reporting the quality problem to the manager

答案: